Unregister a Computer Remotely
As the account manager, how can I unregister a SnapGene license on a computer that is not physically accessible?
Go to the Login Page
For this procedure, you must be the account manager for the SnapGene licenses.
Go to snapgene.com, and click Manage My Account.
Enter the email address and password for the account manager.
The original password was sent in an email immediately after purchase. If you have lost the password, click Lost Password to obtain a new password by email.
Display the Active Licenses
On the account page, click the "Active Licenses" plus to show the SnapGene licenses in use by your group.
Deactivate the License Remotely
To deactivate a license, press the Deactivate button next to the name of the relevant computer. The computer will no longer be listed in the Active Computers list, but instead will be listed in the Blacklisted Computers list. The released license will be immediately available for use on another computer.
Re-enable a Computer Remotely
To allow the computer owner to use a SnapGene license from your group again, expand the Blacklisted list, then click the Enable Reactivation button next to the name of the relevant computer. This will move the computer to the Deactivated Computers (Not Blacklisted) status. After the computer owner registers with your code, that computer name will move to the Active Licenses list.
When you are finished, mouse-over the group name in the upper right corner and click "Log Out".