User GuidesSnapGene User Guide InstallationCancel a Recurring Subscription License

Cancel a Recurring Subscription License

How do I cancel my recurring SnapGene subscription?

Login to Your SnapGene Account

Go to and click on My Account in the upper right corner to log into your SnapGene account.

Enter the email address and password for your account and click Sign In.

Your original password was sent in an email immediately after purchase. If you have lost the password, click Forgot Password? to obtain a new password by email.

If you have more than one license, select the relevant license from the list to see the license details.

Switch to the Billing tab and click the Cancel button.

Canceling the auto-billing will not disable your account, your license will remain active for the purchased term.

If you change your mind and want to renew the license, you can log back into your account page before the expiration date and update your account with your billing preferences.