Reactivate a Blacklisted Computer
As the account manager, how can I activate a SnapGene license on a blacklisted computer?
Go to the Login Page
For this procedure, you must be the account manager for the SnapGene licenses.
Go to snapgene.com, and click Manage My Account at the upper right.
Enter the email address and password for the account manager.
The original password was sent in an email immediately after purchase. If you have lost the password, click Lost Password to obtain a new password by email.
Re-enable the Computer
On the main page, all of your licenses will be listed. Click on a license title to view the license details.
Click on "Activations" then expand the "Blacklisted Computers" list to see all blacklisted computers.
Click Enable Reactivation to remove a computer from the blacklist.
The blacklisted computer will move to the "Deactivated Computers" list. This computer is now able to be reactivated with the license registration code.
After the computer owner reregisters SnapGene, the computer name will move to the "Active Computers" list.
When you are finished, click "My Account" in the upper right corner and click "Sign Out".