User GuidesSnapGene User Guide InstallationReactivate a Blacklisted Computer

Reactivate a Blacklisted Computer

As the account manager, how can I activate a SnapGene license on a blacklisted computer?

Go to the Login Page

For this procedure, you must be the account manager for the SnapGene licenses.

Go to, and click Manage My Account at the upper right.

Log In

Enter the email address and password for the account manager.

The original password was sent in an email immediately after purchase. If you have lost the password, click Lost Password to obtain a new password by email.

Re-enable the Computer

On the main page,  all of your licenses will be listed. Click on a license title to view the license details.

Click on "Activations" then expand the "Blacklisted Computers" list to see all blacklisted computers.

Click Enable Reactivation to remove a computer from the blacklist.

The blacklisted computer will move to the "Deactivated Computers" list. This computer is now able to be reactivated with the license registration code.

After the computer owner reregisters SnapGene, the computer name will move to the "Active Computers" list.

Log Out

When you are finished, click "My Account" in the upper right corner and click "Sign Out".