User GuidesSnapGene InstallationReactivate a Blacklisted Computer

Reactivate a Blacklisted Computer

As the account manager, how can I activate a SnapGene license on a blacklisted computer?

Go to the Login Page

For this procedure, you must be the account manager for the SnapGene licenses.

Go to, and click Manage My Account at the upper right.


Log In

Enter the email address and password for the account manager.

The original password was sent in an email immediately after purchase. If you have lost the password, click Lost Password to obtain a new password by email.


Re-enable the Computer

To allow the computer owner to use a SnapGene license from your group again, expand the Blacklisted Computers list, then click the Enable Reactivation button next to the name of the relevant computer. The computer name will move to the Deactivated Computers (Not Blacklisted) list. After the computer owner registers SnapGene, the computer name will move to the Active Computers list.

Log Out

When you are finished, mouse over the group name in the upper right corner and click "Log Out".