User GuidesSnapGene FAQ TroubleshootingHow do I get "About" Information for the SnapGene Support Team?

How do I get "About" Information for the SnapGene Support Team?

For some issues the SnapGene support team may request you generate and provide information via the Command Prompt to assist with diagnosis of technical issues, as detailed below.

Run the Command Prompt

In Windows Explorer, search for "command" and then hit return to run the "Command Prompt" application.

Run the "About" command

Copy the following command and paste it into the Command Prompt window (all one line) and hit return to generate "About" information.

"C:\Program Files\SnapGene\SnapGene.exe" -about

Copy the "About" Output

Click and drag within the "Command Prompt": window to select and copy the output generated by the command.

Send Support the Output

Paste the copied output into your email reply to the support team so that they can assist further with your issue.