User Guides
If you have a question about a topic that is not covered here or in our FAQ, then please contact us.
Topics
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General
10
- How should I cite SnapGene or SnapGene Viewer?
- Where do I find the SnapGene End User License Agreement (EULA)?
- What are the System & Hardware Requirements for SnapGene?
- What is the maximum size for a SnapGene File?
- Will SnapGene run on Windows for ARM?
- Can I try a demo version of SnapGene?
- What version of SnapGene am I using?
- How do I update SnapGene?
- What's new in SnapGene?
- Does SnapGene Send My Data to External Locations?
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Licenses
6
- Error Code 99: Unable to contact registration server. Please try again later.
- My computer died. How do I transfer the license to a new computer?
- How do I transfer a license from one computer to another?
- If multiple accounts on the same computer are using SnapGene, does each account need a separate license?
- With a multi-license pack, can I use some licenses with macOS and others with Windows?
- After I have owned a permanent license for a year, can I delay before purchasing an update?
- Printing and Exporting 2
- Importing Files 3
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Files
6
- How do I back up my SnapGene files?
- Can I use store/use/share a SnapGene Collection on a network or Cloud drive?
- What is the maximum size for a SnapGene File?
- Can SnapGene read files created by my current molecular biology software?
- How can I copy a sequence from a file and preserve the history?
- Will I lose data if my subscription expires?
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Primers
4
- How does SnapGene estimate oligonucleotide (primer) melting temperatures (Tm)?
- Can I configure SnapGene to show primer Tm values suitable for PCR polymerases such as Phusion®, Phire®, and Q5®?
- I have a list of primers in an Excel file. Can I import those primers into SnapGene?
- My primer shows up at irrelevant binding sites, or does not show up at the binding sites of interest. How can I adjust the number of binding sites?
- Restriction Enyzmes 3
- Features 2
- Translations 1
- Agarose Gels 1
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Alignment and Assembly
5
- What Alignment and Assembly tools are Available in SnapGene?
- Can SnapGene Assemble Illumina or NGS reads?
- Does SnapGene have a Map to Reference Assembler?
- How does SnapGene calculate conservation scores for a protein multiple alignment?
- What are the SnapGene Protein Alignment Color Highlighting Schemes?
- Sequence Traces 1
- History 2
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Troubleshooting
5
- Error Message: Why do I See the Message "Error opening file for writing:" When installing SnapGene for Windows?
- SnapGene 5.2.5 for Windows can't detect Common Features
- Automatic Update Issue: SnapGene 5.2.1 for macOS
- Error: "Sorry, unable to obtain a shared key from the keyserver because KeyAccess is not installed"
- Why won't SnapGene start on Ubuntu?